Privacy Policy & Terms and Conditions

Privacy Policy & Terms and Conditions


Endless Spas understands that your privacy is very important. This statement outlines the privacy practices for the Endless Spas website and covers information explicitly gathered and how that information may be used.

Information gathered at this site is used primarily to complete requests you have made such as requesting a brochure, essential guide, quote or assisting you with a shop on line order.

Additionally, Endless Spas may use this data to follow up with customers and ensure their Endless Spas experience is satisfactory in every way. Endless Spas will also use this data to analyze the effectiveness of the website in meeting customer needs. Endless Spas will not sell any data collected from this site, but may provide data to 3rd party vendors and business partners for product updates.

Any data collected is stored on our computerised database, which is password protected at all times. 

Information we collect from you

Endless Spas may request your name, address and a method of contact (phone number and/or email) for the express purpose of fulfilling your requests. This information will be used by Endless to process your request, and may be transmitted to an Endless Spas dealer handling order fulfilment. Without this data, Endless Spas cannot fulfil your request.

Additional information, such as age, approximate household income, gender, etc., are used by Endless Spas marketing staff to better analyze their target audience and to determine the effectiveness of the website in meeting the needs of that audience. This information is required to fulfill requests you initiate. This information is never shared with Endless dealers handling your order fulfillment.

All information gathered from online orders, brochure, contact and quote request forms may be shared with the Endless Spas dealer local to your area unless you explicitly ask us not to. This information will not be passed from the Endless dealer to any outside party or vendor. This information is only used to help Endless and the local dealer contact you for follow up information, promote up coming sales and offers and to ensure your request has been fulfilled.



Security Policy

Security is a top priority and Endless Spas takes steps to protect your personal information. This website has security measures installed to ensure that personal information entered is protected against loss, alteration or misuse, unauthorised access and disclosure.

Due to the nature of the Internet, it is impossible for any organization to 100% guarantee the protection of information you provide and in the unlikely event of a breach of security Endless Spas can't be responsible for any resulting outcomes.

The Endless Spas wants to ensure that all customers can shop with complete confidence online. We have taken every possible measure to give absolute security to our customers in their dealings with us.

We have created a secure transaction environment for commerce on the Internet. Our e-commerce system uses Secure Sockets Layer technology (SSL) to ensure your shopping experience is safe, sound and secure at all times.

SSL locks all information passed from you to Endless Spas site in an encrypted envelope. This makes it almost impossible to be intercepted by an unauthorised party, as long as your browser and local network support the use of encrypted data transmissions.

SSL is the system that is used by all reputable e-commerce sites. The industry standard for encryption technology, SSL is compatible with Netscape, Internet Explorer, AOL, Web TV and most other browsers.

You will know when transmitted data is safe by the appearance of a security notice when you enter a secure page. Also, a secure icon will appear on your browser. For Netscape, this is a key icon; for Microsoft Internet Explorer, a lock icon. Secure web pages can also be identified by their URL: they begin with 'https://', while standard pages begin with 'http://'.

How to Update or Correct Your Information

To make changes to your personal information, please notify us by email at: sales@endless.com.au

How to Remove Your Name from Endless Spas Lists

Endless Spas respects your privacy, and only shares information with authorized local dealers. If you originally allowed your information to be shared with Endless Spas and local dealers, but now wish to have your name removed from these lists, please notify us in writing at:

Endless Spas (ABN 45 336 638 397)
Registered Office:
15 Chapel St
Lynbrook VIC 3975 
Australia

or by email at: sales@endless.com.au indicating REMOVE ME in the subject line. You will need to include your full name and address in your correspondence.


Terms & Conditions for Spare Parts and Chemical Sales (for Spa and swim spa purchases see below)

Shipping & Delivery Costs

Endless Spas will ship goods to anywhere in Australia; however freight charges do vary and different rates will apply accordingly. Shipping costs will be more expensive in areas outside of Melbourne Metropolitan areas. Please note freight charges quoted are estimates only and are subject to change. Adjustments will be made according to suburb, quantities and the bulky nature of goods shipped. Please email your details and your products required for a final freight cost.

Australian Dollars

Please note that all prices and transaction on this website are in Australian Dollars (AUD) only. 

Australian Delivery

Please note that domestic orders are sent via our premium courier service & parcel and we recommend you have your order delivered where a signature can be obtained as proof of delivery. All Australian orders should include a daytime delivery address and contact details. Please note that we are unable to accept orders to P.O. Box addresses. If you chose to request your order be left, if no one is in attendance, Endless Spas accepts no responsibilty for lost or missing deliveries. Confirmation of delivery by the delivery service will indicate the order has been delivered as requested and the purchaser is now responsible for any missing deliveries.

Delivery Delays

Unforeseen supply problems or unexpected demand may occasionally result in stock being unavailable. Should there be a delay in despatching your order we will contact you immediately to advise you of the reason for the delay.

Limits on Goods

Please note some restrictions may apply regarding the amount of each item we are able to send in one order. If your order exceeds the limit, we will contact you to advise you of this and will offer any possible solutions.

Endless Spas reserve the right to cancel any order and apply a refund to the customer.

 

Terms & Conditions for Spas and Swim Spa 

AAA - One Holdings P/L (ACN 113 773 345) trading as Endless Spas (ABN 45 336 638 397)
Registered Office: 15 Chapel St, Lynbrook, Vic 3975 - Tel: (03) 8769 7300 Fax: (03) 8768 7829 

ONLINE SALES- TERMS & CONDITIONS OF SALE.

The Client hereby contracts with Endless Spas (the Contractor) on the terms and conditions as specified below:

Payment Terms

Spas listed on this website are current stock items ready for immediate delivery and therefore full payment is due at the time of purchase using the preferred check out method. Payment options include Credit Cards, PayPal or Bank Deposit. If we have not received full payment in 24 hours using Bank Deposits, then the order will be cancelled and the spa put back into stock.

Once full payment is received our logistics team will contact you to arrange dispatch.  If you are not quite ready to take delivery, we can store your spa in our warehouse for up to 1 month without charging storage fees. 

Delivery Terms 

Any freight and delivery costs are not included in the advertised spa prices on our website. The spa prices shown are for pick up only from our Lynbrook warehouse.

The spa prices on this website include the supply of the spa and an appropriate chemical start kit only  

The client must pay any delivery fees directly to the appropriate courier or crane companies. 

 

Once a spa has left our showroom, Endless Spas does not cover any transport damage that might occur by the owner/or transport company who has collected your spa. 

Swim Spa & Bimini Spa: Freight - minimum crane hire (3 hrs) start from  $660 (Quotes can be obtained by emailing... dispatch@endless.com.au)

Spa Freight Charges:  Freight charges start from $300 for easy access and deliveries within 30 km from the Lynbrook showroom.  (Quotes can be obtained by emailing... dispatch@endless.com.au)

Spa Delivery Costs - via trailer delivery (Kerbside / easy access)

Melbourne Metro Delivery (within 30km from our Lynbrook Warehouse) $300

For every additional 30km $75

Swim Spa & Bimini Spa Delivery Costs - via crane truck (max reach 20-23m)

Melbourne Metro Delivery - via crane truck (max 3hrs) $660 

For all other areas please call our showroom sales staff for a delivery quote 03 87697300

 

Cancellation Policy

Endless Spas has a strict online Cancellation Policy in place, there is no "Change of Mind" cancellations, as in accordance with Australian Consumer Laws. In the event of a Customer wanting to cancel their order for whatever reason, a full loss of all monies paid will be applicable. We are unable to provide a refund under any circumstances.

 Ancillary Services

Endless Spas does not install spas / pools or provide any other ancillary services such as, but not limited to permits, plumbing, electrical, landscaping, decking and other construction works. These ancillary services are not provided for in the purchase price. The price agreed upon herein does not include any possible additional expenses entailed in coping with or damage arising from hidden or unknown contingencies; either during shipping or at the job site. These expenses may include but are not limited to extra transit times and obstructions.

Other

All government regulations must be met for installation of the spa /swim spa. All responsibility for meeting these regulations falls with the purchaser of the spa/swim spa.  Any goods and or materials delivered to the site shall not pass from Endless Spas to the Client until payment in full has been made and any cheque payments have been honoured. 

Endless Spas shall not be responsible in any respect or for any amount for loss or delay due to circumstances beyond its control, including but not limited to acts of God, weather conditions, strikes, fires, accidents and failure by suppliers to fulfil orders on time.

The Client acknowledges that the Goods shall be covered under the terms of our Warranty. Refer to warranty here page. 

Privacy Policy

Client name, phone numbers, mailing address and payment details are personal information which Endless Spas has collected in the process of completing the contract. We require this information for the purpose of processing and managing Client’s order/quotation. This information will be retained for the warranty of the spa or for promotions. We will destroy or depersonalize the information, if required by Client.